About the Program
The Pharmacy program improves the health status of Veterans by encouraging the appropriate use of medications in a comprehensive medical care setting. This improves a patient’s quality of life by curing diseases, eliminating or reducing a patient’s symptoms, arresting or slowing the disease process, and preventing a disease or disease symptoms.
VA pharmacists and other health care professionals partner together in developing and monitoring therapeutic outcomes for the patient to avoid drug related problems.
Three Easy Ways to Order or Refill Your Medications
By Phone. For the automated 24-hour hotline, please dial 814-868-6284 or 1-800-274-8387 and ask for extension 6284.
- Enter your social security number.
- Push the pound (#) key
- Enter your 10 digit home phone number
- Press 2 for prescription refill
- Follow the prompts from there. Be sure to use only numbers, do not include letters.
Please allow 7-10 business days for processing and mailing as refills are handled at the Chicago facility. If you would like to pick up your prescription, please call 814-860-2253 and ask to speak to the pharmacy.
- Online using My HealtheVet. Go online to www.myhealth.va.gov and create an account if you do not already have one. Once registered, you can order refills by your prescription number. For questions regarding My HealtheVet, contact Bonnie Mikula at 814-860-2821.
- By Mail. You will find a barcoded refill slip sent with your last medication. Simply mail your refill document 14 days before the medication is needed. Please remember to sign and date your refill slips. Please allow 7-14 business days for your medication to be delivered.
When Should You Refill Your Prescriptions?
To help us reduce the pharmacy lines and waiting times, please order your refills online or over the phone at least two weeks before you run out for mail delivery. We have limited stock on hand which requires all refills to be mailed from our Chicago facility. Your cooperation refilling your prescriptions online or over the phone allows us to serve your fellow Veterans who require new, discharge or urgent prescriptions promptly.
Prescriptions Ordered by VA Authorized Fee Basis (Community) Providers
If the VA authorizes you to see a provider in the community through fee basis and if they write a prescription for you, you have two delivery options:
- Mailed (most common): The fee basis provider will usually fax the prescription to the VA pharmacy, unless directed otherwise. If a prescription is faxed to the VA pharmacy, your prescription will automatically be mailed to you within 7-10 days.
Pick-up: If you would like to pick-up your prescription at the VA pharmacy, please tell your fee basis provider to note that on the prescription when they fax it to the VA pharmacy. Or simply drop off your prescription at the VA pharmacy and request pick-up service. If the prescription is not in stock, Erie VA pharmacy will mail the prescription to you.
Prescriptions Ordered by Outside Community [Non-VA] Providers
For patient safety reasons and per national policy, the Erie VA pharmacy only provides services for conditions that are treated by our VA providers or VA authorized Fee Basis providers.
Changes in medications and new medications ordered by community providers will be addressed at your next regularly scheduled appointment with your VA primary care provider. You should bring these with you to your next scheduled primary care appointment. Prescriptions from community providers should not be faxed to us or sent directly to our pharmacy.
Please bring any copies of community medical records with you to your next primary care appointment so that your VA provider is aware of what the community provider is treating and/or prescribing. Your VA provider will make the final decision as to whether the prescription is going to be written and filled by our pharmacy.
What to do with Unused or Expired Prescription Medications
Unused or expired prescription medications are a public safety issue, leading to accidental poisoning, overdose, and abuse.
If you have unused or expired prescription medications, take-back programs are the best way to dispose of old drugs. But if a program is not available, here’s what you can do:
- Take the meds out of their bottles; mix them with something unappealing like used kitty litter or coffee grounds; seal them in a bag or disposable container, and throw that away.
For more information, visit www.dea.gov or call 1-800-882-9539.
- The outpatient pharmacy is open Monday through Friday 8am-6pm and weekends and holidays from 8am-4pm.
- Refill your medication at least two weeks before you run out.
- Be sure to tell your doctor and nurse about your food and drug allergies.
- Keep an updated list of your medications in your wallet. Be sure to include over the counter drugs such as vitamins, laxative and herbal medications.
- Tell your provider if another doctor has prescribed new medications or has changed the dose of medications you are taking.
- Ask your VA provider to check your blood work every year.
- Never share medications with family or friends.
- You must show your photo identification (VA card/driver’s license) when picking up medication and if someone else is picking up for you we will need to see your photo ID and their photo ID.
- If you are subject to copayment charges, they will be included on your monthly statement. This bill can be paid at the cashier’s office on the first floor of the medical center or by mail.
- The VA pharmacy dispenses certain medications in a 90-day supply and if you are subject to a copay you will be charged $24/$27 as opposed to $8/$9 for 30 days or less.
- If you plan to go out of town for a period of time, please notify the VA of your temporary address and the dates you will be gone. We will do our best to make sure your medication arrives timely.
- Prescriptions cannot be refilled after one year from the date that your provider writes them. This date is printed on your refill slip and you will need to contact your provider for a new prescription if it is expired. Controlled substances cannot be refilled after six months and narcotics require a new prescription each time.
- Please do not bring your refill requests to the pharmacy prior to your scheduled appointment in the clinic. This creates less confusion if your provider changes your medication.
Can't find your refill document?
If your refill document is misplaced, you may write the name of the drug, the prescription number from the bottle, and your name and last 4 numbers of your social security number on a sheet of paper and mail or bring it to the VA Pharmacy.
Prescriptions cannot be refilled after one year from the date that your physician writes them. Controlled substances cannot be refilled after six (6) months. This expiration date is printed on your refill slip. You will need to contact your doctor for a new prescription if this date has passed.
Please do not bring refill requests to the pharmacy prior to your scheduled appointments in the clinic. This creates less confusion if your doctor changes your medication.
VA National Formulary
Please visit this link for updated versions of the VA National Formulary.
- 800-274-8387 Ext. 6284
Hours of Operation
M-F 8:00a - 6:00p
Weekend and Holidays 8:00am-4:00pm