New Patient Orientation - Erie VA Medical Center
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Erie VA Medical Center


New Patient Orientation

New Patient Orientation

Welcome to the Erie VA Medical Center! Since Erie VAMC's doors opened in 1951, we have worked to provide Veterans with exceptional health care, second to none. Our goal is to serve you with integrity, commitment, advocacy, respect, and excellence – these, our core values. Below, you will see a brief overview along with some helpful tips on how to access services, who to contact for questions, and where to go for more information when you have questions.

Patient Orientation Class

Want to learn more about your Erie VA Medical Center? Sign up for a 1½ hour class that provides an overview on the programs and services available at the Erie VA. Whether you're new to VA or you've been coming to us for years, you're sure to learn more about your VA health care.

When: Third Wednesday of the month from 10am-11:30 a.m.
Where: Erie VA Second Floor Conference Rooms; offered virtually via Clinical Video Telehealth at McKean, Warren, and Venango Clinics.
Contact: Call 814-860-2695 to enroll in this class.

We believe in empowering patients to make informed decisions regarding their health care and provide the support and resources needed to achieve health care goals. This is the VA patient-centered approach to health care and VA staff stands ready to serve.

New Patient Orientation is offered on the 3rd Wednesday of the Month from 10am-11:15am at the following locations:

  • Erie VA Medical Center, located in Conference Room #3 on the 2nd Floor
  • McKean CBOC, 23 Kennedy St, Bradford, PA 16701 via Clinical Video Telehealth
  • Warren CBOC, 3 Farm Colony Drive, Warren, PA 16365 via Clinical Video Telehealth
  • Venango CBOC, 464 Allegheny Blvd., Franklin, PA 16232 via Clinical Video Telehealth


Your first step to receiving care and services should be through our Eligibility Department. Our Eligibility team will walk you through the enrollment process, financial assessments, pre-registration, and Veterans benefits, along with notifying you about what services you are be eligible for. They are also the one-stop-shop to receiving your Veterans Identification Card which will serve as your primary photo ID within VA. Click here for more information about VA Eligibility and Health Benefits.

Depending on what priority group you are, you may have co-pays on prescriptions and/or specialty care services. Talk to eligibility at 814-860-2970.

Primary Care/Patient Aligned Care Teams (PACT)

As mentioned, our goal is to treat you as a person, not just your diagnosis or illness. We aim to provide personalized, proactive health care that focuses on whole persons health. That's why Erie VA has Patient Aligned Care Teams (PACT) for each patient. PACT allows for access to a variety of care and coordinated care by using a team-based approach. Teams can include a variety of resources including physicians, nurses, health care techs, pharmacists, social workers, dietitians, and others as needed. Veterans are at the center of that team and are a true partner in their health. Click here to learn more about a variety of Health Promotion Disease Prevention programs.

Access appointments – appointments are for medical problems/symptoms where timely access is needed.
Routine & Follow-up appointments – are scheduled in advance; patients will receive reminders about these appointments.
Phone appointments – PACT may resolve issues over the phone if a face-to-face appointment is not necessary saving patients time and resolving issues quickly.

Pharmacy Benefits

Erie VA has its own pharmacy and pharmacists right on-site for reliable and easy access. Any VA prescription medication refills from an authorized by VA provider will be mailed to patients. VA Prescription medication refills should be requested at least 14 days before your last dose to avoid running out of medication. Click here for more information about the Erie VA Pharmacy.

Dual Care

Enrolling in VA health care doesn’t mean that you have to drop all your outside providers. Patients who wish to get care from a VA provider while keeping their private physician can absolutely do so, that’s what we call dual care. A few things to keep in mind when receiving dual care:

  • Keep both physician’s updated about your status or the medications you are currently taking.
  • Medical records are needed that identify why you need medications (Tip: Our Release of Information Office can assist with having the records sent to the VA).
  • Prescriptions from the outside must go through your VA providers as a safety assurance measure. Any outside medications will be considered for VA prescription fills once you speak to your VA provider.


During normal business hours between 8am and 4pm, Monday through Friday, please call 814-868-8661 and press #2 to schedule, cancel or reschedule your appointment. After hours, please call our automated appointment/medication line at 814-868-6284 or toll-free at 1-800-274-8387 x6284.
If you do not have a provider assigned to you and are eligible to receive care, call 814-860-2642. If the agent is helping another veteran and unavailable to take your call, simply leave a voicemail with your contact telephone number and your call will be returned within 1 business day.

Telephone Care

Appointments/Call Center (8am-4pm)
814-868-8661 (press 2) or 1-800-274-8387 (press 3) (toll free)
  • Schedules and cancels appointments
  • Non-clinical messages are given to your PACT
  • Able to leave message after hours

Nurse Advice Line (24/7)
814-868-8661 (press 3) or 1-800-274-8387 (press 3) (toll free)

  • Available all day, every day
  • Assesses your concern, helps to determine urgency, and advises if appointment is needed
  • Clinical messages are given to your PACT
Medication Refills (24/7)
814-868-6284 or 1-800-274-8387 (toll free)
  • Available all day, every day
  • Medication renewals and refills

Afterhours Care

If you have questions or are in need of afterhours care, Erie VA has several options for you depending on what services you need.

Our Primary Care Clinics, Behavioral Health Clinic, and Radiology Department all have extended hours including some weekend hours. So if an 8-4pm doesn't work for you, don't worry. Just ask your health care team about their extended hours.

Erie VA also has an Urgent Care Center open every day from 8am-8pm including weekends and holidays! Click here to learn more about the Urgent Care Center.

Helpful VA Phone Numbers

Click here for a printable contact sheet of important Erie VAMC phone numbers.

Contact Info


  • Erie VAMC
    2nd Floor Conference Rooms

Contact Number(s)

  • 814-868-8661 Ext. Press 2
  • 800-274-8387 Ext. Press 2

Hours of Operation

  • Third Wednesdays, 10a - 11:30a