Customer Service - Erie VA Medical Center
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Erie VA Medical Center


Customer Service

Patient Advocate

Our goal is to provide you with exceptional care and customer service! To help make sure you have a great experience during your visit, Erie VAMC has a Service Level Patient Advocate in every department to help resolve issues or concerns. If you have an issue, concern, or complaint during your next visit, simply ask any staff member to speak to the Service Level Patient Advocate on-site or call 814-868-8661 and ask the operator to transfer you to the Service Level Patient Advocate.

Cassandra A Brewer, Veteran Experience Officer

Cassandra A Brewer

Veteran Experience Officer

Damian T. Siggia, Veteran Experience Officer

Damian T. Siggia

Veteran Experience Officer

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Our Additional Contacts program seeks to give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker.

Ann Muczynski, Military Sexual Trauma Coordinator

Ann Muczynski

Military Sexual Trauma Coordinator

Photo not available

Connie M. Faluszczak

Minority Veterans Program Coordinator

Kevin Tessner, Former Prisoner of War Advocate

Kevin Tessner

Former Prisoner of War Advocate

Nadean Sitter, Women Veterans Program Manager

Nadean Sitter

Women Veterans Program Manager

Tammy Breter, Transition and Care Management (TCM) Program Manager

Tammy Breter

Transition and Care Management (TCM) Program Manager

For a listing of additional contacts, please visit our phone directory.

If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.